Factors Contributing to Burnout among Saudi Nurses and their Effect on Patient’s Satisfaction at Makkah Al- Mukaramah HospitalsName : Dr. Manal M. Ibrahim
Affliation : Professor
University : Menoufia University
Country : Egypt
Background: Burnout is a psychological syndrome affecting individuals who work in caring professions, such as nurses and physicians that develops due to long term interpersonal stressors on the job. Burnout as a concept incorporates three components: low personal accomplishment (PA), Depersonalization (DP) and Emotional exhaustion (EE). Workload is an important factor that could lead to burnout.
Aim: To explore factors contributing to burnout among Saudi nurses and their effect on patient’s satisfaction.
Research Design: A cross-sectional design was used for this study. Tools of Data collection:
1) Interviewing Patient's Satisfaction Questionnaire (IPSQ): It was adapted from Newcastle Satisfaction with Nursing Scale (NSNS) used to measure the patient’s satisfaction regarding nursing care provided.
2) Maslach Burnout Inventory (MBI) consisted of three parts: Part 1: Nurse’s socio-demographic characteristics as regards their age in year, level of education. Part 2: Work Conditions contains 21 questions about her work condition. Part 3: Burnout Inventory consists of 22 items. Setting: The current study was conducted in five selected hospitals at Makkah Al- Mukaramah.
Results: Revealed that, the majority of nurses (82.5 %) aged from (20 - <30) years and more than two thirds of nurses (69.3%) had diploma degree. It was found that less than three quarters (71.6 %) of nurses had high levels of burnout. There was cooperation between nurses and physician in patient care with Mean and SD of (3.23 ± 1.49). Also there is statistically significant positive correlation between hospital duration and work duration with (r = 0.812 and P-value = 0.001). Patients were satisfied with Nurse’s fulfillment for their needs and nursing care activities with Mean and SD of (20.81 ± 4.05). Recommendations: Establishing communication skills training programs among health care team to reduce Nurse’s burnout.